Use-cases

Sales (B2B, agencies, consulting, integrators)

Manager resignation
Before: Context and deals lost, leads disappear
After: Full context, chats and summaries available to the new manager
Impact: safeguard 5–30% of revenue
Forgotten agreements
Before: Promises lost in chats, managers forget key commitments
After: ChatControl automatically reminds about promises — nothing gets lost
Impact: +10–20% conversion to sale
Fake activity
Before: Managers exaggerate their workload
After: Accurate stats: real clients, chats, messages
Impact: +15% efficiency
Outdated CRM data
Before: Client details are sparse or outdated
After: Summaries and chats are at hand, key info is pushed to CRM automatically
Impact: +5–15% conversion
CRM vs Sales dilemma
Before: Manager either fills out CRM or makes sales
After: Manager sells — tasks are created automatically
Impact: +10–15% productivity
Sabotage before quitting
Before: Employee drops clients, reduces activity
After: Activity drop is visible in stats — quick response
Impact: –10–25% client/revenue loss
New sales hire onboarding
Before: New hire takes weeks to catch up on deals and context
After: Full context, chat history and summaries are instantly available — fast ramp-up
Impact: –70% onboarding time

Support / Customer Success

Churn reasons unclear
Before: Client issues and frustration go unnoticed
After: Negative signals and churn causes visible in chat analysis
Effect: –10% churn, +10–25% LTV
Account manager rotation
Before: Clients leave due to lost context
After: New staff has full access to history and summaries
Effect: retained key accounts, increased LTV
Broken SLA and forgotten promises
Before: Deadlines missed, commitments not delivered
After: All promises and deadlines are tracked automatically
Effect: –5–10% churn, increased NPS
Feedback and bug reports lost between teams
Before: Requests get lost or duplicated
After: All tickets are collected and categorized
Effect: –30% repeat tickets, +15% implementation speed
Missed client messages
Before: Client issues go unnoticed and unresolved
After: Every issue in chat becomes a tracked task
Effect: –100% lost requests, –20% complaints

Marketing

Leadgen works, but no results
Before: Clients start talking to sales and then disappear — marketing gets blamed
After: Real reasons for drop-off, objections, and weak points become visible
Effect: increased ROMI, conversion, and sales

HR & Training

Slow onboarding
Before: Getting new hires up to speed takes weeks
After: Onboarding done through real chat summaries and examples
Effect: –50% onboarding time for sales and account roles

Product Management

Backlog prioritization
Before: Decisions based on gut feeling or internal opinions
After: Feature requests and pain points aggregated from real client chats
Effect: better ROI and product metrics
Product feedback & research
Before: Teams ask the same questions, details get lost
After: All feedback is captured and structured automatically
Effect: higher NPS, faster product iteration